Help CenterEncountering difficulties in placing a bet or experiencing rejection of a bet can be frustrating for players. There are various reasons why this might occur, ranging from user error to technical glitches or issues on the game provider's end. Below are some common scenarios and steps for players to take when facing such issues:
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Incorrect Bet Size: One possible reason for a bet being rejected could be due to the size of the bet not meeting the requirements set by the game or platform. Players should double-check the minimum and maximum bet limits before placing their wagers.
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Untimely Bet Placement: In the case of online games, if a bet is placed outside of the designated timeframe, it may not be accepted. Players should ensure they are placing bets within the specified betting window.
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Technical Issues: It's essential for players to verify their internet connection stability and ensure their device is functioning correctly. Problems such as poor internet connectivity or device malfunctions can lead to difficulties in placing bets or experiencing rejection.
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VPN Interference: If a player is using a VPN (Virtual Private Network), it's advisable to confirm that the VPN is not causing any interference with the betting process. Disabling the VPN temporarily may help resolve the issue.
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Funds Verification: Players should check their account balance to ensure that the funds required for the bet have not been deducted. If funds have been debited without the bet being placed, it indicates a potential technical issue that needs attention.
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Animation Display Errors: Sometimes, bet credits and gameplay occur automatically without the player seeing the animation due to a bug in the user interface. In such cases, players should review their transaction history and account balance to confirm if the bet has been processed despite the lack of visual confirmation.
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Contacting Support: If all possible actions on the player's end have been taken and the issue persists, it may be necessary to contact customer support. Players should provide detailed information including the name of the game, the game provider, the ID of the bet (available in the transaction history), and any other relevant details to facilitate troubleshooting. Players can find the ID of their bets in their transaction history on the Onedun platform by visiting the following link: Onedun Transaction History
*By following these steps and providing comprehensive information, players can expedite the resolution process and ensure a seamless betting experience on the Onedun platform.
*If you have any questions or need clarification, don't hesitate to reach out to our qualified support team, who will assist you in understanding your concerns. You can contact our support team via email - support@onedun.com, or via live chat.