Can't upload a document

Ensuring the security and integrity of user accounts is a top priority for us at OneDun. To achieve this, we require certain documents to be uploaded and verified during the account setup or verification process. However, we understand that sometimes users encounter issues with document uploads, and this can be frustrating. In this guide, we'll walk you through the steps to resolve the issue if you can't upload documents due to limitations or other reasons. If you've reached the document upload limit, or your previous submissions haven't been accepted, our support team is here to assist you. You can send your documents via email to support@onedun.com, and we'll manually add them to your account.

Common Document Upload Issues:

• Document Limit Reached: One possible reason for document upload issues is that you've reached the maximum number of document submissions allowed on the platform. In such cases, you won't be able to upload any more documents through the regular process.
• Previous Documents Not Accepted: If your previously uploaded documents were not accepted, it might leave your account in a state where it's still "pending" verification or "not verified", and you can't upload additional documents if the limit reached.

Steps to Resolve Document Upload Issues:

• Gather Your Documents: Ensure you have all the required documents for verification ready. These typically include government-issued ID (passport, driver's license), proof of address (utility bill, bank statement), and proof of payment method used at Onedun.
• Compose an Email: Open your email client and compose a new email. Address it to support@onedun.com. In the subject line, include a clear indication that you need assistance with document verification.
• Attach Your Documents: Attach the necessary documents to the email. Be sure to clearly label each attachment to indicate the type of document it is (e.g., "Passport," "Utility Bill," "Bank Statement").
• Explain the Situation: In the body of the email, explain the issue you're facing. Mention that you've reached the document upload limit or that your previous submissions were not accepted. Provide any relevant account information, such as your username or account number, to help our support team locate your account.
• Send the Email: Once you've attached the documents and provided all necessary information, click "Send" to email the support team.

 *We understand that encountering document upload issues can be frustrating, but we're committed to assisting you in resolving them promptly and efficiently. If you've reached the document upload limit or your previous submissions weren't accepted, don't hesitate to reach out to our support team via live chat. We're here to ensure that your account is verified and secure, so you can enjoy a seamless experience on our platform. Your trust and satisfaction are important to us, and we're here to support you every step of the way.