Help CenterAt Onedun, we understand that sometimes you may need to update your email address or name in your profile. To ensure the security and accuracy of your information, we have a clear process in place for making these changes. Here’s a comprehensive guide on how to request updates to your email and name.
Steps to Change Your Email and Name
- Contact Support Service
To initiate the process of changing your email or name, you must first contact our support service. You can reach them through the support link available on our website. Our support team is available 24/7 to assist you with your request.
- Provide a Detailed Reason for the Change
When you contact support, you need to provide a clear and specific description of why you need to change your email or name. Explain any errors that occurred and the reasons behind your request. This helps our team understand your situation better and process your request efficiently. - Specify the Incorrect and Correct Information
Clearly indicate the email address or name currently listed in your profile that needs to be changed, and provide the correct information you wish to update. This ensures there is no confusion about the changes you are requesting. - Verification Requirements
For security purposes, changing your email or name requires additional verification. Here’s what you need to do:
- Take a selfie while holding a government-issued ID, such as a passport or driver’s license, to confirm your identity.
- In the same selfie, hold a piece of paper in one hand with the handwritten note, "Hi ONEDUN Casino" and the current date.
- Ensure that your face, the ID, and the handwritten note are all clearly visible in the selfie.
- Submit Verification Documents
Once you have taken the selfie with the required identification document and handwritten note, submit these materials to our support team. They will verify the authenticity of the documents you provide. - Review and Update
After receiving and verifying the necessary documents, our support team will review your request. If everything is in order, your email or name will be updated as soon as possible. We aim to complete the verification and update process promptly to minimize any inconvenience.
*Updating your email and name at Onedun is a straightforward process designed to ensure both accuracy and security. By following the steps outlined above, you can make these changes efficiently and securely. Should you encounter any issues or have questions during the process, our support team is always ready to assist you.
*Providing accurate and detailed information, along with the necessary verification documents, helps us process your request swiftly. Your security and satisfaction are our top priorities, and we are committed to providing you with the best possible service.
*If you have any questions or need clarification, don't hesitate to reach out to our qualified support team, who will assist you in understanding your concerns. You can contact our support team via email - support@onedun.com, or via live chat.