Help CenterLoyalty programs are a fantastic way for businesses to reward their loyal customers. They offer incentives such as points, discounts, or exclusive perks to those who frequent their services. However, what happens when you make a purchase or participate in an activity but don't see the promised loyalty points in your account? In this article, we'll guide you through the steps to take if your loyalty points haven't been credited.
1. Check for Timing:
First, consider the timing. Loyalty points may not be credited instantly. Many programs have a delay, and it might take some time for the points to appear in your account. Check the program's terms and conditions for information on when you can expect your points.
2. Review the Transaction:
Double-check that the transaction or activity you completed is eligible for earning loyalty points. Sometimes, certain purchases or actions may not qualify for points, so it's essential to ensure you meet the criteria.
3. Contact Customer Support:
If you've waited for the appropriate amount of time and believe you should have received loyalty points, it's time to contact customer support. They can assist you in understanding why the points weren't credited and help resolve the issue.
4. Provide Proof of Activity:
When you reach out to customer support, be prepared to provide proof of your activity. This might include receipts, order confirmations, or any other documentation that supports your claim that you should have earned points.
- Ask for an Explanation:
Politely request an explanation for why your loyalty points were not credited. Customer support should be able to provide you with the reason behind the issue.
- Request Crediting:
If it's determined that you should have received loyalty points, but they were not credited due to a system error or oversight, ask customer support to credit the points to your account. They may be able to do this manually.
- Stay Polite and Patient:
It's crucial to maintain a polite and patient demeanor throughout the process. Customer support is there to help, and being respectful and patient can go a long way in resolving the issue promptly.
*If you have any questions or need clarification, don't hesitate to reach out to our qualified support team, who will assist you in understanding your concerns. You can contact our support team via email - support@onedun.com, or via live chat.