Help CenterIn some instances, players may encounter difficulties when attempting to purchase a bonus game within certain games. These bonus games offer players the chance to participate in special raffles where significant bet packages and potentially large wins with substantial multipliers are up for grabs. However, if the player finds themselves unable to purchase the bonus game, several steps can be taken to address the issue.
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Check External Factors: As with any technical issue, it's important for the player to first examine any potential external factors that may be contributing to the problem. This includes verifying internet connectivity, ensuring the device is functioning correctly, and checking for any browser or device-related issues.
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Balance Verification: One common reason for the inability to purchase a bonus game is the balance from which the player is attempting to make the purchase. It's crucial to note that bonus balances and main balances operate separately within the gaming platform. Players can only purchase bonus games using funds from their main account balance, not from any bonus funds they may have accumulated.
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Contact Support: If all external factors have been ruled out and the player is attempting to purchase the bonus game from their main account balance without success, it may indicate a technical issue that requires assistance from customer support. By reaching out to support and providing details about the problem, such as the specific game, the attempted purchase, and any error messages encountered, players can help expedite the resolution process.
*By following these steps and providing necessary information to support, players can ensure a smoother gaming experience and resolve any issues preventing them from purchasing bonus games. The support team will work diligently to address the malfunction and assist the player in enjoying the full range of features offered by the Onedun platform.
*If you have any questions or need clarification, don't hesitate to reach out to our qualified support team, who will assist you in understanding your concerns. You can contact our support team via email - support@onedun.com, or via live chat.