Help CenterEncountering a situation where your winnings are not credited can be disheartening, but fret not! Here's a guide on what to do in such scenarios.
Possible Reasons and Solutions
- Bonus Funds Usage: If you were playing with bonus funds, it's essential to review the terms and conditions of the bonus you utilized. Many bonuses come with a maximum win limit, which could affect the credited winnings. Ensure that your winnings fall within the specified limits.
- Delayed Crediting: Sometimes, winnings may not be credited instantly. Give it a few minutes, as delays in crediting can occur due to various factors. If the delay persists, proceed with troubleshooting steps.
- Technical Issues: External factors such as internet cookies or browser glitches might hinder the crediting of your winnings. Clear your browser's cache and cookies, refresh the page, and try again.
Steps to Take
If your winnings are not credited despite the above checks, it's time to reach out to our support team for assistance.
Here's what you should do:
Contact our support team and provide detailed information about the issue:
- Name of the game.
- Name of the game provider.
- Bet ID (You can find the bet ID in your transaction history here.)
- Time and date of the error occurrence.
- Any additional information or screenshots that may help in understanding the issue.
Our support team will investigate the issue promptly and work towards resolving it to ensure that you receive your rightfully earned winnings.
*Remember, your satisfaction is our priority, and we're committed to addressing any issues you encounter promptly and efficiently. Don't hesitate to reach out to us for assistance, and we'll do our best to ensure that your gaming experience remains enjoyable.
*If you have any questions or need clarification, don't hesitate to reach out to our qualified support team, who will assist you in understanding your concerns. You can contact our support team via email - support@onedun.com, or via live chat.