Withdrawal approved but not arrived yet

If you've received notification that your withdrawal has been approved but the funds haven't arrived yet, don't worry; there are a few reasons why this might happen, particularly with Bank Transfer and AstroPay payment methods.

When you request a withdrawal from your account, it goes through several stages, including internal approval by the payment department. Once the payment department approves your withdrawal, it's almost ready to be sent to your chosen withdrawal method. However, there's a final step that you, the user, need to complete.

Bank Transfer and AstroPay withdrawal

If you've selected the Bank Transfer or AstroPay payment method, your withdrawal process may be momentarily delayed due to the additional steps involved in processing bank transactions. Here's how to complete your withdrawal:

1. Approval Notification: You've received a notification that your withdrawal has been approved.
2. Log In: Log in to your account on the platform.
3. Navigate to "Account" > "Wallet" > "Transaction History": This is where you'll find a record of your withdrawal transaction.
   
4. Find Your Withdrawal Transaction: In the "Transaction History" section, locate your approved withdrawal transaction.
5. Click to Finish Withdrawal: Click on your approved withdrawal transaction. You will typically see an option to "Finish Withdrawal" or something similar.
   Remember to scroll to the right if you're using a mobile device to find the necessary field.
6. Provide Necessary Details: Complete any necessary fields for payment details. This may include your bank account information.
7. Confirm and Submit: After filling out the required information, confirm the withdrawal. This step effectively initiates the process of sending the funds to your bank account.

Otherwise, just follow this link and find the neccessary transaction to finish the process: CLICK HERE

*If you have any questions or need clarification, don't hesitate to reach out to our qualified support team, who will assist you in understanding your concerns. You can contact our support team via email - support@onedun.com, or via live chat.