Help CenterExperiencing a withdrawal refusal can be frustrating and confusing, especially when you're eager to access your funds. However, it's essential to understand that there are specific reasons why withdrawals may be declined.
Unmet Wagering Requirements
According to Terms and Conditions, due to Anti-Fraud and Anti-Money laundering policy each deposit should be wagered x1 before creating a withdrawal request. In case, you didn't make bets equal x1 of your deposit, withdrawal request cannot be processed.
*Just make an appropriate amount of bets and create a withdrawal request once again.
Incomplete Verification
Many financial regulations require platforms to verify the identity of their users to prevent fraud and money laundering. If you haven't completed the necessary verification process, your withdrawal will be refused.
So you will need just to verify your account, in order to do that, submit the required documents promptly to complete the verification process. This ncludes government-issued identification, proof of address, confirmation of payment method and sometimes, a selfie with your ID.
All the information regarding the verification process you can find here: VERIFICATION.
Incorrect data provided
When you create a withdrawal request, make sure you provide us with the correct details from the verified documents. If the data is provided incorrectly or in the wrong format, the withdrawal request will be refused. If your information does not match the information specified on the website, see the "Data Change" page, which describes how to act in such a situation.
Maximum winnings from bonus
Please, keep in mind that max winning from any bonus taked at Onedun Casino is 10,000 EUR or equivalents in other currencies. In case winnings from bonus exceed the 10,000 EUR, the other part of winnings will be subtracted and you will be able to create a withdrawal request once again.
Max bet while wagering a bonus
Please, keep in mind that usually max. bet for playing out bonus wager requirements is 5 EUR or equivalents in other currencies. In case you exceeded the max bet while wagering your bonus, winnings from that bonus cannot be withdrawn.
*If you have any questions or need clarification, don't hesitate to reach out to our qualified support team, who will assist you in understanding your concerns. You can contact our support team via email - support@onedun.com, or via live chat.